Game Crashes (iOS/Android)
If you experience lag or crashes while playing or the game does not appear to be functioning properly please try the following:
1) Check that you are using the latest OS version supported by your device
2) Check that your device has sufficient free storage space as new content is regularly added to the game
3) Close any apps that may be running in the background
4) Restart your device and re-launch the game
Tap the Help button on iOS, or the Support icon on Android and you'll be taken to our in-game support portal where you can create support tickets as well as view current and past ones.