Purchasing Issues (iOS)

Last Updated: Feb 01, 2017 01:53PM PST

If you are having an issue with purchasing from an iOS device, please try the following:

- Ensure that you have not exceeded the daily purchasing limit
- Ensure that In-App Purchases are enabled in Settings -> General -> Restrictions -> Allowed Content
- Remove any data compression applications and remove their provisioning profiles in Settings -> Profiles

If the issue persists after following the above steps please try these additional steps:

- Open the App Store, sign out of your iTunes account, and then sign back in
- Switch between 3G/LTE and Wi-Fi to ensure it’s not a network issue
- Delete and reinstall the application (your progress will be saved)
- Reset your network settings and router if connected over Wi-Fi

If the issue persists after these steps please open a ticket using the In-Game Help Feature and be sure to include the following:

Username:
Game:
Device:
Description of the issue:
Are you experiencing issues purchasing in other apps on your device?


Need Help?

    Tap the Help button on iOS, or the Support icon on Android and you'll be taken to our in-game support portal where you can create support tickets as well as view current and past ones.