Last Updated: Aug 19, 2015 04:31PM PDT

When a player is silenced their ability to communicate through public channels in the game is disabled. Developers, Moderators, and members of our Support team issue a silence when a player violates the game Terms of Use or Code of Conduct.

Silences operate on a tiered system. After a player has been silenced, they will move up a tier, and the next silence they receive will be of a longer duration. However, after a player has been unsilenced their silence Tier will decrease by ONE for each 30 days they go without an additional silence.‚Äč

Tier 1: 1 Day
Tier 2: 1 Week
Tier 3: 1 Month

Silenced (Tier 1) -> Silenced (Tier 2) -> Silenced (Tier 3)
Silenced (Tier 3) -> 30 Days Without Silence -> Silenced (Tier 3)
Silenced (Tier 3) -> 60 Days Without Silence -> Silenced (Tier 2)
Silenced (Tier 3) -> 90 Days Without Silence -> Silenced (Tier 1)

Players who continue to violate the Terms of Use despite multiple silences will be dealt with on a case by case basis at our discretion and action taken may include permanent silences and account bans depending on the severity of abuse.

We reserve the right to deviate from this policy at our discretion in extreme situations.

Need Help?

    Tap the Help button on iOS, or the Support icon on Android and you'll be taken to our in-game support portal where you can create support tickets as well as view current and past ones.